Service Solutions
- Inservice
- Preventative Maintenance
- Extended Warranty
- Supplies
- Resourses
SCHILLER Americas is committed to providing quality solutions and services to our customers, keeping your patient’s safety in mind.
To protect your investment, we offer different services to prevent costly repairs and reschedule patient appointments that could affect your revenue. SCHILLER also provides service packages to extend your device’s warranty. There are a variety of services available to meet your needs, such as:
Virtual technical support
Please book an appointment with one of our technical experts to support you in operating your SCHILLER Device.
NEW Schiller EKG FT-1 Software
A new software that improves the device’s cybersecurity and includes new features.
Get the most of your Schiller Device
Preventive Maintenance (PM)
Your equipment plays a crucial role in your practice. By implementing the SCHILLER Preventative Maintenance program, you can extend your device’s life, ensuring it continues working under SCHILLER Quality specifications.
This comprehensive service includes a full-range inspection, assessment, testing, and calibration, such as:
- Verification of Calibration on all parameters
- Battery Charging Circuit
- Printer (if it applies)
- LCD/LED & keyboard functional checkout
- Annual Electrical Safety Test
- Annual Calibration certificate
- Cleaning (internal and external) – Filter replacement (if it applies)
- External and internal sanitization of the unit
- Software update (if applicable)
- SCHILLER Americas will be responsible for return freight cost
Note: This does not cover any parts repairs, battery replacement, or accessories.*
* If parts, batteries, or accessories need replacement, we offer a 10% discount if purchased through our website or directly with our customer service team.
Preventative Maintenance can only be completed by Schiller Americas or Agents/Distributors certified by Schiller Americas.
Benefits
- Our biomedical services have the capabilities, resources, and experience to help deliver the desired results and value.
- Our Certified Team aims to supply state-of-the-art equipment maintenance, providing the highest quality services.
- The PM procedures help ensure annual compliance and asset longevity.
- Our team performs the calibration according to Standard IEC 62353, performs an electrical safety inspection, and, if applicable, makes system upgrades that can extend the equipment’s life.
- Your unit will be returned within 48 after receiving the PM.
- We want you to know that your equipment is in the right place, at the right time, and in the proper condition.
Extended Warranty
Ensure the safety of your investment even after the SCHILLER’s warranty expires by availing of our Extended Warranty service. You can purchase this service with your equipment order or any time before the Factory Warranty expires.
The purchase of the extended warranty will be effective once the manufacturer warranty has expired and includes:
Preventative Maintenance Contract (services listed below):
• Verification and Calibration of all parameters
• Battery Charging Circuit
• Printer (if applicable)
• LCD/LED & keyboard functional checkout
• Annual Electrical Safety Test Certificate
• Annual Calibration Certificate
• External and internal sanitization of the unit
• Software update (if applicable)
• Schiller Americas will be responsible for return freight cost
Parts, Battery, and Labor
• If the unit requires service parts and labor, it will be covered at no charge (excluding LCD or any physical damage).
Loaner available if needed (Ground Shipping)
SCHILLER Americas will be responsible for return freight costs.
* If accessories need a replacement, we offer a discount of 20% if purchased through our website or directly with our Customer Service Team.
Benefits
- Our biomedical services have the capabilities, resources, and experience to help deliver the desired results and value.
- Our Certified Team aims to supply state-of-the-art equipment maintenance, providing the highest quality services.
By providing you with a loaner unit during repairs or a maintenance, we make sure that you can provide the best medical services to your patients.
Extended Warranty plan includes the Preventive Maintenance plan, so parts and labor are covered like in the manufacturer warranty, during the agreement period agreed.
Your unit will be returned with a timely 48 after received for the PM. We assure your equipment is in the right place, at the right time, and in the right condition.
To ensure the reliability of tests with SCHILLER equipment, it is essential to always use original consumables. We can connect you with our distributors to keep you stocked with:
- Paper
- Mouthpieces
- Filters
- ECG electrodes
- AED pads (adult and pediatric)
- Cardiopulmonary exercise testing consumables: calibration gas, DLCO gas, oxygen cell, Nafion tubes
Benefits
- Our biomedical services have the capabilities, resources, and experience to help deliver the desired results and value.
- Our Certified Team aims to supply state-of-the-art equipment maintenance, providing the highest quality services.
- The PM procedures help ensure annual compliance and asset longevity.
- Our team performs the calibration according to Standard IEC 62353, performs an electrical safety inspection, and, if applicable, makes system upgrades that can extend the equipment’s life.
- Your unit will be returned within 48 after receiving the PM.
- We want you to know that your equipment is in the right place, at the right time, and in the proper condition.
Your unit will be returned with a timely 48 after received for the PM. We assure your equipment is in the right place, at the right time, and in the right condition.
